Federal Express Canada Case Analysis Study Example | Topics and Well Written Essays - 1250 words

Federal Express Canada Analysis - Case Study Example Hence, the company must immediately respond to these issues in order to ensure long terms sustainability. Logistics computerization is one of the most recommendable policies for the FedEx to improve its logistics and customer service operations. The company has to raise additional finance. It also has to recruit more skilled employees to implement the planned changes. Finally, the FedEx should develop potentials systems to monitor the performance efficacy of the implemented changes. Background Federal Express or FedEx is a North American shipping company notable for its ‘fast response to customer requests and constant tracking of every shipment’ (McDougall & Dorken, 1998). The company (as cited in McDougall & Dorken, 1998), employs nearly 137,000 people worldwide (including 3,500 in Canada) and offers shipping services to 212 countries; and every night, FedEx planes carry approximately 2.9 million packages weighing a total of nearly 2 million pounds. The FedEx maintains 60 shipping facilities in Canada to meet Canadian shipping needs from coast to coast. The organization gives primary focus on Quality Management and Assurance and attained ISO 9000 for its operations worldwide. FedEx is the first service based company that has won the Malcolm Baldrige National Quality Award in the US. The company has a good reputation in the shipping sector and maintains a huge potential customer base. Statement of Issues While analyzing the case scenario, it is clear that the FedEx has some potential issues with its logistics management and customer service practices. McDougall & Dorken (1998) clearly indicate that the company failed to meet shipping requirements of Desktop Innovators and the situation caused the DI to suffer from huge business loss. The DI placed a shipping order on FedEx to send two boxes from Kitchener, Ontario to Simpsonville, South Carolina. The DI wanted to get those two boxes at the destination by 12th October so that the firm’s deale r would get plenty of time to transfer them on to Charlotte, where the trade show had been arranged. However, only one of those boxes was delivered at Simpsonville on time and therefore the DI could not display its software packages at the trade show stalls. Similarly, the FedEx did not timely and properly respond to queries raised by the DI’s Office Manager Anita Kilgour. Hence, Kilgour could not get actual status of the DI’s goods in transit and this situation caused great confusion to both Kilgour and the dealer. While scrutinizing the FedEx’s service delivery policies, it is obvious that the company violated its delivery terms and conditions, which the client had been had been promised at the time of order placement. Situation Analysis The identified issues relating to the two management areas (logistics management and customer service management) raise many potential threats to the FedEx’s long term sustainability. Effective logistics management is c rucial to customer satisfaction since customers are the end users of a firm’s all logistics activities. It is obvious that every shipment is intended for a particular purpose and therefore it will be of no use if the shipped goods are delivered late. In other words, the FedEx’s weakness in logistics management would lead to huge troubles in future since the company handles millions of packages every day. If once a customer

Economic Development of Kenya and Singapore Case Study

Economic Development of Kenya and Singapore - Case Study Example Chapter one examines Kenya's shortcomings in its bid for development and economic growth while chapter two analyses what earmarks Singapore's success. It is said that time and chance is the same for all men. It is then left up to man what he does with the opportunities that are presented him and the time allocated him. Even nations have to adhere to this. Fifty years ago, both Kenya and Singapore were newly established sovereign states, both having gained independence from their colonizer - Britain. Both young nations faced the same problems: new economies unrecognized in the world market, poverty and illiteracy, poor infrastructure and the foreign concept of self governance (Findlay, Wellitsz & World Bank, 1993) . The colonial masters who had never had any real interest in improving the state of the native, had left gaping holes in several sectors when they left their colonies, the political, social and economic structures wee weak, having been cut out to suit the needs of the masters, not the natives (Findlay, Wellitsz & World Bank, 1993). These young nations were thus called upon to formulate their own policies, governments and social structures. What is intriguing is that while they were both faced with the same dilemma, with almost equal opportunities, one country built itself up successfully while the other did not. Leading to the question, what made Singapore -which is now, termed an industrializing nation - work, that Kenya -still labeled as a developing country- did not do The statistics that are available for the measures in development are the clearest indication of just how far apart these two nations are in terms of economic growth. According to the data provided by the World Bank, in 2007, Singapore had a GDP of 161.3 billion US$ and a GNI per capita of 32,470 US$ while the GDP for Kenya in the same year was 29.5 billion US$ and the GNI per capita was 680US$. The life expectancy at the time of birth for the two countries was recorded to be 80years and 53years respectively (WB, 2009). It could not be any more apparent that Kenya and Singapore are now on two very different spectrums. Tracing Kenya's economic growth and her development from the time of independence It is interesting to observe that Kenya's economic growth in the first two decades after independence was quick and steady but took a downward destabilized turn after that. This stands out so clearly that as Legovini (2002) points out, her economic history can be classified under two time periods: the first running from 1963 at the time of independence through to the early 1980s, and the second from the early eighties to the present day. The major difference between the two defined time periods is that while the first was one of prosperity, with notable advancements made in both the economic and social sectors, Legovini explains that the second time period was one where the country experienced growing imbalances in the macro economy, a falling life expectancy, increased poverty and the degradation of the social welfare system. Legovini surmises that what brought about these negative trends were a combination of poor policy formation as well as the focus that was put on politics instead of on